Nortel Networks Corp. said it had revamped its services business to propel growth as it unveiled a big services contract with Bharti Airtel, formerly known as Bharti Tele-Ventures, India’s largest mobile phone operator.
Nortel, North America’s biggest telecommunications equipment provider, said it had signed a five-year deal to provide call center services for Bharti, which has a more than 22 percent market share of the mobile phone market in India.
Nortel would not disclose the terms of the deal, but Curt Hopkins, Nortel’s global services vice-president of sales and marketing, described it as “significant. It is quite sizable”.
“It illustrates that service is a very strategic and very important part of our growth going forward,” he said in an interview with Reuters.
Nortel said it had streamlined its services business, simplifying its offerings and focusing on integration, security, managed services, optimization services and maintenance.
Nortel’s services and applications business accounts for less than 20 percent of its revenue now, “and that should be 50 percent to 100 percent higher”, Hopkins said.
“It’s bringing the services business together, getting it very focused, making it much more strategic and making it a core part of Nortel’s growth play,” he said of the revamp. “We’re really putting a fresh push behind this.”