Nortel Networks Corp. last week said it is reorganizing its services offerings and adding several new ones, including a service that makes Nortel a single point of contact for maintenance of its telecommunications equipment and products from rival vendors.
As part of the changes, Nortel is creating a single business unit that will focus on services in five areas: systems and network integration, security, network optimization, maintenance and managed services.
The Brampton, Ontario-based vendor “has provided services for years, but not [under] a separate, intentional strategy and business unit,” said Curt Hopkins, Nortel’s vice president of sales and marketing for global services.
Likewise, the company previously offered to manage multivendor networks through its operations centers. But now it will also handle repairs and spare-parts management for non-Nortel equipment, Hopkins said. He added that about half of the network components installed at a typical Nortel customer site are supplied by other vendors.